Feedback form
Thank you for using the form below. You may provide feedback or complaints anonymously or using a pseudonym. However, without contact details we may not be able to fully investigate or respond.
Further information on how we handle your feedback and complaints can be found below the form.
Landgate collects personal information where required by law or to provide services to you. Further information is available via our Privacy Policy.
Customer feedback and complaints
We value your feedback. It helps us improve our products and services and understand what matters to you.
If you’re not satisfied, you can lodge a complaint via the above feedback form.
Our complaints process follows the principles set out in the Effective Complaint Handling Guidelines | Ombudsman WA, which focus on fairness, efficiency, safety, and managing unreasonable conduct.
How we handle your feedback
We’ll acknowledge your feedback within 24 hours and aim to respond within 10 working days. If we need more time or information, we’ll let you know.
Landgate will:
- Handle your feedback fairly and respectfully.
- Work with you to understand and address your complaint.
- Use feedback to improve our services.
We expect respectful communication with our staff. Correspondence containing abusive or threatening language may not receive a response.
We regularly review our process to make sure it is effective. If you’re not satisfied with our response, you can request escalation of your matter for further review within Landgate. If we are unable to meet your concerns, you may wish to contact the WA Ombudsman on (08) 9220 7555, or for country areas 1800 117 000 - free call.
Privacy matters
If your feedback or complaint relates to how we’ve handled your personal information, you can contact our Privacy Officer directly via one of the below methods:
- Use the above feedback form (select ‘Privacy and your personal information’).
- Email: privacy@landgate.wa.gov.au.
- Post: Privacy Officer, Landgate, PO Box 2222, Midland WA 6936.
Public interest disclosures
Please note that public interest disclosures and allegations of misconduct and corruption are handled separately - visit our Public interest disclosure page.