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Privacy

Collection notices

View our collection notices to learn more about how your personal information is collected and used for select services and interactions with Landgate.

Site visit information

Landgate may make a record of your visit and may log the following information for analytical purposes:

  • the user's server address
  • the user's top level domain name (eg., .com, .gov, .au, .uk, etc.)
  • the date and time of the visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser

This data will allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors. Unless you are registered for an online service no attempt will be made to identify users or their browsing activities except where required or authorised by law, or in an investigation related to a security breach or other inappropriate activity.  

Use of cookies

When you visit www.landgate.wa.gov.au, some statistical information is collected about how you interact with the website (e.g. when you visited, what you did on the site). We use 'cookies' to collect this type of information. A cookie is a small text file that visited websites save on your computer. Cookies are used to provide visitors access to various functions. The information in the cookie can be used to track your internet usage.

If you would prefer cookies to be rejected, change the settings in your web browser so that you either automatically refuse cookies to be downloaded or are prompted each time a website requests to save a cookie. Cookies that have been previously downloaded can also be deleted through the web browser. For more information, see the documentation for the web browser in question.

If you opt out of using cookies, some of the features on this website may not function fully and your ability to browse, read and download information may be impaired. Please contact us to access our services by other methods.

Automatic collection by third parties

On this website the web analytics tool Google Analytics is used to get an overall picture of how visitors use the site.  

Google Analytics uses cookies to collect information in an anonymous form (aggregated) about how visitors use the website, for example, the number of page views, how visitors have arrived at the website, and the number of visits. The purpose is to help us improve the usability of the website. The information generated through your website usage is redirected to and stored by Google Inc. IP addresses are stored but cannot be distinguished individually.

Google can transfer the collected information to a third party if it is required by law or in case a third party processes the information on Google’s account. Google cannot link IP addresses with other data held by Google.

To find out more about how these third parties handle your personal information, please review their privacy policies.

Linked websites privacy practices

Landgate is not responsible for the privacy practices of linked websites.  You should review those websites for their respective privacy statements.

Use of information collected

If you subscribe, are a registered user, provide feedback (including through an online feedback or contact form), purchase any Landgate products or services, are part of Landgate performing its legislated functions, or are part of a transaction involving real property, your email address and other personal information that you provide may be recorded. Basic personal information may also be collected from third party providers during a transaction involving real property. 

Your personal information will be used for the purposes for which you have provided it and may also be used to tell you about other products or services, for market research and for Landgate's legislated purposes.

Landgate will not otherwise disclose your personal information to any third party without your consent, unless it is required or authorised by law, for market research conducted by or on behalf of Landgate, to other state and local government entities as required for the operation of government services, or to a service provider Landgate engages to carry out its functions and activities such as an industry brokers or value-added resellers. This may include provision to overseas recipients.

Disclosure to and use by third parties is controlled by contractual obligations that require your personal information to only be used for specific purposes, not for direct marketing, and require third parties to comply with any privacy obligations set by Landgate.

An example where Landgate is required by law to use and disclose personal information required by law is pursuant to the Freedom of Information Act 1992 or in response to a subpoena.

Personal information collected by Landgate is collected in line with, and as required by the:

  • Strata Titles Act 1985
  • Transfer of Land Act 1893
  • Valuation of Land Act 1978
  • Land Information Authority Act 2006
  • Community Titles Act 2018

Automated decision-making  

Landgate may use your personal information in an automated decision-making process, as defined in the Privacy and Responsible Information Sharing Act 2024 

Landgate employs automated decision-making when: 

  • processing property electronic property transactions under the Transfer of Land Act 1893 and Electronic Conveyancing Act 2014 
  • receiving and processing plans through a digital plan portal 
  • managing staff payroll, leave, and entitlements 
  • tracking and managing fleet vehicles 
  • staff journey planning, management, and tracking. 

You may request information about how the automated decision-making process is used in making decisions. You may also request human intervention in relation to the decision. If you wish to make one or both of these requests, please contact the Privacy Officer at privacy@landgate.wa.gov.au. 

Access to your personal information 

You can request access to personal information that Landgate holds about you by contacting Customer Service on +(0)8 9273 7373 or by emailing customerservice@landgate.wa.gov.au 

Correcting your personal information 

If you believe personal information we hold about you is inaccurate, incomplete or out of date, you can request that it be corrected by contacting us using the details above. 

Privacy enquiries or complaints 

If you have an enquiry or complaint about how Landgate handles your personal information, including any suspected privacy breach, you can contact us by: 

Landgate aims to acknowledge all access or correction requests and privacy enquiries or complaints within 24 hours and to provide a response within 10 business days, where possible. 

You can choose not to receive marketing, surveys or further communications from Landgate by emailing customerservice@landgate.wa.gov.au

Security

If you are submitting personal details or other information online which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit. If you prefer not to provide us with information through our website, please do not hesitate to contact Customer Service by calling +61 (0)8 9273 7373.

Information provided to you  

Information contained in the products or services provided to you through this website may be subject to the Privacy Act 1988 (Cwth) and must not be used for direct marketing of goods and services or be released to any person or third party for the purpose of direct marketing of goods and services. Landgate takes no responsibility for any breaches of the Privacy Act by you or any person in relation to information obtained from the products or services supplied to you through this website.

Changes to privacy policy

This policy may be subject to change as required by Landgate from time to time.  Landgate reserves its right to review and amend this policy.  Any changes to this policy will be updated on this website.

Contact us

Should you have questions, please visit our Contact us page to get in touch.

When you visit the Landgate website, we collect information such as your IP address and website usage data (via cookies) to help operate, maintain and improve our website and online services.

Further information is available via our Privacy Policy.